When is it ok to remove a product from the shop?

Hello! I would really like to know your opinion on when do you feel is ok to totally remove a product from your shop, or change it and sell it as a new product.

I have a product that had very few sales, and that I really don’t identify anymore with what I envision for the future products in the shop. But I’m afraid that if I remove it from the shop, the customers who bought it might feel deceived because it’s not available for download anymore.

Would love to hear your opinion on this subject.

Thanks!

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I’ve removed several old products and never had customers message me. I wonder if removing your product means they can’t download it anymore. Maybe CM keeps the files just in case.

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That’s a good point. I will contact CM to check if they keep a downloadable file, even if the product is no longer up!

Thanks!

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If you get a reply let us know.

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Have you had any answer from cm?

I don’t understand the kind of product you are talking about… I think you can update it! :wink:

Is it a font? You can update it!
Is a WP theme? You can update it!
Is a mockup? You can update it!
Customers will be happy. :wink:

If it’s possible to update it, I’d do!