I’m unable to request payout. I get told I’m on an unrecognised device.
CreativeMarket’s emails don’t arrive to my Gmail. They’re not in trash, promotions etc. When I click the “send again” button, I get sent to an error page.
So, I try contacting CM support, and the chat widget just loads endlessly after sending my message.
I have two accounts and this is happening on both. Sales notifications from CM are coming through just fine - there is no issue with my email.
How to contact support when the chat widget doesn’t work?
p.s, this issue happens all the time (and I see others in the forum complaining about it). The 2FA system on CreativeMarket is terrible.