I have purchased a few sets of brushes from the same shop. But there was some Shutterstock watermarks appeared on the drawing (not just from there’s also from other websites and some Russian characters watermarks) So I looked into grain source, found out the creator of the brush-sets tend to use these unlicensed stock photos to make brushes, there were many of them with watermarks.
So I uploaded a few pictures to show how bad and visible they are to [Support], requested a refund but they refused, my only option was that exchange program, and said they would only issue a refund in this case if there was actually a technical problem with the product that the shop owner could not resolve, or if the product was misrepresented in the description.
I tried to contact the seller but she asked me which one got the watermarks, then she never responds again.
Then I respond to the support email telling them a full refund is preferred, and the product is indeed considered misrepresented in the description because none of their product photos was showing there’s any watermarks/logos. Also about how the image is unlicensed, and therefore illegal use. I don’t want to get involved in any possible lawsuits.
I have sent them a screenshot of the grain source from the brush. And the link to the original vector stated the image has never been download, no one has brought that yet.
And CM support’s response was “Thanks for writing in to notify us of your concern that a Creative Market member may have infringed your copyright.” And ask me to submit my claim in a particular form through the Digital Millennium Copyright Act/DMCA]
I wonder if there were real people behind or I was interacting with a robot or some A.I? I just want to get my money back but do I really have to do these whole claiming things? I don’t own any of her stolen material images for the brush. Yes, I managed to find some of the sources she stole. Such a chore to do all these.
Is there any hope to get a refund? Or do I have to see it as an unfortunate event and let it go? There’s quite a lot of money to me and I have been saving them for so long…
As a buyer I feel like CM doesn’t really care at this point, once they collected the money. CM being like this is showing me they are allowing sellers to do so. Not much of a difference to Etsy.
Or, anyone can help me to enjoy one of these brush [smh]