I have many shops and projects accross the internet. Frequently, I get messages on creative market asking me about things I do not sell here. I really do want to help them, but I’m not sure if it’s ok for me to use Creative Market to discuss unrelated products and services. So I typically ignore these messages.
Can anyone let me know what’s ok to talk about with customer support requests? What do I do with a request asking me about something I sell on a different marketplace? Can I direct them to contact me on that other marketplace, or should I just ignore them?