Lost goods in my Shop

About 2-3 weeks ago, most of the items disappeared from my shop https://creativemarket.com/spasibenko . The support promised to fix it, but I wait and nothing changes. It’s about 2-3 years of work, the best selling products from my store. The products are visible only to me, in the “Products” list, but they are not displayed in the store and in the search.

When will the miracle happen and the goods will return? How long should I wait and lose profit? @drew.coffman

P.S.: I am writing from another store. That store also lost the ability to create themes in the community